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DogStays Privacy Policy

Effective September 2022

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This Privacy Statement explains how DogStays SARL-S and its affiliates (“DogStays,” “we,” or “us”) collect and use your personal information to provide our services to you. This Privacy Statement applies to personal information we collect when you use the DogStays Service or when you otherwise interact with us. This Privacy Statement does not apply to websites, applications, or services that display or link to other privacy statements. We may change this Privacy Statement from time to time. If we make changes, we will notify you by revising the date at the top of this page. If we make material changes, we will provide you with notice through the Services or through other means, such as email.

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Table of Contents

  1. What data do we collect, how do we collect it and how do we use it?

  2. How Do We Share Your Information?

  3. Information Security

  4. Information Retention

  5. Your Choices

  6. Contact Us

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Important Definitions

  • Services/DogStays Service: Refers to the DogStays helping clients find individuals to care for their dogs. Refers to everything offered through the DogStays website including all the tools and features we offer via the website.

  • Services: Refers to options like Overnight boarding at your/dog parent's home, Overnight boarding at a dog sitter’s home, Day Care at your/dog parent's home, Day Care at the sitter’s home, Dog Walking (and any others that might be added at a later point in time) that Service Providers/Dog Sitters offer through DogStays. 

  • Dog Sitter/ Service Provider: Any Individual that registers with DogStays as a ‘Dog Sitter’ and offers one or more of the above Pet Care Services, hereinafter referred to as ‘You’.

  • Client: Any owner of a dog who engages the services of DogStays.

  • DogStays Sitter Network: The network of individuals who have joined DogStays as dog sitters, hereinafter referred to as ‘Our Network’ or ‘Our Sitter Network’

  • Application: The process for any individual to join DogStays as a dog sitter. This process has multiple parts and all are included in the Application.

  • Booking: When the DogStays service is used to enlist the services of a Service Provider. A Booking is considered made only when DogStays sends a document confirming the creation of this booking.

  • Start Date: first date of the Booking

  • End Date: last date of the Booking

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1. What data do we collect? How do we collect it and how do we use your information?

The information we collect varies based on how You interact with us, which Services You use, and the choices You make. We collect and process information about You with your consent and/or as necessary to provide our services, operate our business, meet our contractual and legal obligations, protect the security of our systems and our Clients, or fulfill other legitimate interests.

We collect information about You in various ways when You use our Services, including information you provide directly, information collected automatically, and information collected via third-party data sources. When you are asked to provide information, you may decline. But if you choose not to provide information that is necessary our services may not be available to You.

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Below you can see details of the categories of data we collect and the purposes we use this data for.

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A) Information You Provide to Us: We collect information you provide directly to us, as follows:

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i) Personal Information: includes information we collect when you send us a request for the DogStays service or send us an Application join The DogStays Sitter Network. This  information includes data like your name, email address, postal address, phone number, date of birth, pet information, availability, and any other account-related information you choose to provide.

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We use this information to

  • provide, maintain and improve our Services;

  • create and register your account on the DogStays Service;

  • wherever relevant enable communications between you and other users of the Services;

  • send you technical notices, updates, security alerts and support and administrative messages;

  • present you with content that is relevant to you;

  • communicate with you about products, services, offers, promotions, rewards, and events offered by DogStays and others, and provide news and information we think will be of interest to you.

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ii) Content and Files: includes any photos, videos, documents, and other files you share with DogStays.

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We use this information to

  • create and register your account on the DogStays Service;

  • provide, maintain and improve our Services;

  • wherever relevant enable communications between you and other users of the Services;

  • detect, investigate and prevent fraudulent transactions and other illegal or unauthorized activities and protect the rights and property of DogStays and others.

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iii) Identification Information: If you are a Service Provider, we may collect certain personal information from you for purposes of verifying your identity or assisting us in creating an account for you in our system:

 - In Luxembourg, we request for a copy of a valid identification document (like your passport or EU ID) and an address proof like your certificate of residence in Luxembourg or a similar government document if you live outside Luxembourg.

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We use this information to

  • conduct Identity Verification prior to you listing Services you wish to offer via DogStays;

  • detect, investigate and prevent fraudulent transactions and other illegal or unauthorized activities and protect the rights and property of DogStays and others;

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iv) Other Information: includes all other personal information you provide to us, such as when you submit a job application, participate in a promotion, complete a survey, communicate with us via third party social media sites, request customer support, provide us with contact information for a referral, or otherwise communicate with us.

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We use this information to

  • respond to your comments, questions and requests and provide customer service;

  • communicate with you about products, services, offers, promotions, rewards, and events offered by DogStays and others, and provide news and information we think will be of interest to you;

  • facilitate contests, sweepstakes and promotions and process and deliver entries and rewards;

  • fulfill your referral requests;

  • carry out any other purpose described to you at the time the information is collected.

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B) Information Collected Automatically When You Use the Services: When you access or use the Services, we may automatically collect information about you, as follows:

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i) Usage Information:We might collect/log information about your use of the Services, including the type of browser you use, access times, pages viewed, your IP address and the page you visited before navigating to our Services, and information regarding your interactions with our sites and applications.

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ii) Device Information: We might collect information about the computer or mobile device you use to access our Services, including the hardware model, operating system and version, unique device identifiers, mobile network information, and whether notification and location permissions are enabled.

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iii) Location Information: We may collect information about the location of your device each time you access or use certain features or otherwise consent to the collection of this information. For more details, please see “Your Choices” below.

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iv) Cookie Information: We use various technologies to operate our Services and collect information, including cookies and web beacons (collectively, “Cookies”). Most browsers are set to accept cookies. To learn more about how we use Cookies and how to manage your preferences, please read our Cookie Policy here.

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v) Inferences: We infer new information from other information we collect, including using automated means to generate information about your likely preferences or other characteristics. For example, we infer your city, state, and country location based on your IP address.

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We use this information to

  • present the Services to you on your device;

  • select a language and region in which to present the Services to you;

  • provide, maintain and improve our Services;

  • send you technical notices, updates, security alerts and support and administrative messages;

  • detect, investigate and prevent fraudulent transactions and other illegal or unauthorized activities and protect the rights and property of DogStays and others;

  • communicate with you about products, services, offers, promotions, rewards, and events offered by DogStays and others, and provide news and information we think will be of interest to you;

  • link or combine with information we get from other sources to help understand your needs and provide you with better service.

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C) Information We Collect from Third Parties: We may collect information about you from third parties, as follows:

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i) Social Media Information: If you create or log into your account through a social media site, we will have access to certain information from that site, such as your name, account information and friends lists, in accordance with the authorization procedures determined by such social media site.

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We use this information to

  • allow you to log in to the DogStays Service and to help create a public profile for you;

  • allow you to share certain content related to your use of the Services with your friends, followers or contacts on that social media site.

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ii) Other Third-Party Information: includes information we receive (sometimes for a fee) from other sources, including partners with whom we offer co-branded services or engage in joint marketing activities, agencies that conduct background check or identity verification services, and publicly available sources.

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We may use this information on its own or in combination with information you provide to us directly to contact you, send you promotional materials, personalize our Service, pre-populate online forms, and better understand the demographics of our users.

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All Information Set Forth Above: 

We use this information to

  • provide, maintain and improve our Services;

  • detect, investigate and prevent fraudulent transactions and other illegal or unauthorized activities and protect the rights and property of DogStays and others;

  • defend ourselves from potential litigation or legal claims;

  • comply with any applicable legal obligations;

  • carry out any other purpose described to you at the time the information is collected.

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2. How Do We Share Your Information?

We may share the personal information we collect with third parties as follows or as otherwise described in this Privacy Policy:

  • when you accept a Booking;

  • with vendors, consultants, business partners, and other service providers who need access to such information to carry out work on our behalf;

  • in response to a request for information if we believe disclosure is in accordance with, or required by, applicable law, regulation or legal process;

  • if we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property or safety of DogStays, its employees, its users (including their pets), or the public;

  • in connection with, or during negotiations of, any merger, sale of company assets, financing, acquisition, divestiture, bankruptcy, dissolution, or other transaction or proceeding involving sale, transfer or divestiture of all or a portion of our business or assets to another company, to the extent permitted under applicable law;

  • between and among DogStays and our current and future parents, affiliates, subsidiaries and other companies under common control and ownership;

  • on an aggregated and anonymized basis; and

  • with your consent or at your direction.

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Social Sharing Features

The Services may offer social sharing features and other integrated tools (such as the Facebook “Like” button), which let you share actions you take on our Services with other media, and vice versa. Your use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the entity that provides the social sharing feature. For more information about the purpose and scope of information collection and processing in connection with social sharing features, please visit the privacy policies of the entities that provide these features.

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Advertising and Analytics Services Provided by Third Parties

We may allow others to provide analytics services and/or serve advertisements on our behalf across the Internet. These entities may use cookies, pixel tags, web beacons or other similar technologies to collect information about your use of our websites and third-party websites. Note that if you opt-out of third-party advertising cookies, you will still see online ads, but they will not be personalized.

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3. Information Security

DogStays takes reasonable measures designed to help protect information about you from loss, theft, misuse and unauthorized access, use, disclosure, alteration and destruction. Please be aware that no method of transmission over the Internet or through mobile applications is 100% safe. Therefore, although we use commercially reasonable means to protect your information, we cannot guarantee its absolute security.

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Transfer and Location of Information

The information we collect may be stored and processed in your region, or in any other country where we or our affiliates, subsidiaries, or service providers maintain facilities. The processing locations are chosen in order to operate efficiently, to improve performance, and to create redundancies in order to protect information in the event of an outage or other problem. We take steps designed to ensure that the information we collect under this statement is processed according to the provisions of this statement and applicable law wherever the information is located. 

 

4. Information Retention

We retain information for as long as necessary to provide the products and fulfill the transactions you have requested, or for other essential purposes such as complying with our legal obligations, resolving disputes, and enforcing our agreements. Because these needs can vary for different information types in the context of different products, actual retention periods can vary based on criteria such as user expectations or consent, the sensitivity of the information, the availability of automated controls that enable users to delete information, and our legal or contractual obligations.

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You can contact us at the contact information below if you would like us to delete all your personal data which we have collected in the past in order to provide our services to you. Please note that we will still retain any data we think might be needed for complying with our obligations.

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5. Your Choices

 

Managing Your Account

 

The right to access – You have the right to request us for copies of your personal data stored with us. We may charge you a small fee for this service.

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The right to rectification – You may request us to update, correct or delete the information provided to us about You at any time by contacting us using the contact information below. You also have the right to request us to complete the information you believe is incomplete.

 

The right to erasure – You have the right to request us to erase your personal data, under certain conditions.

If you are a Service Provider with us and wish to leave The DogStays Sitter Network you may contact us to delete all your data. You can contact us by using the contact information provided below. We may decline requests that are prohibited by law, could adversely affect the privacy or other rights of another person, are not required to be honored by applicable law, or where we are unable to authenticate you as the person to whom the information relates.

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Location Information

Whenever you use our service you might be asked to consent to the collection of location information. We sometimes use location information for certain features of our Services, so if You do not consent to this collection, those features might not work for you

 

Emails 

You may choose whether you wish to receive marketing emails from DogStays. If you wish to opt-out, you may also do so by clicking “Unsubscribe” in these emails. When you opt out of receiving marketing emails you will still receive Service-related emails, such as those about your account, Bookings, Meetings or your ongoing business relationship with us.

 

Text Messages

With your consent as required by applicable law, we may send marketing and/or service-related text messages to your mobile device. You may opt out of receiving these messages by following the prompt in an individual message. However, if you are a Dog Sitter in our network, certain Services that you provide may require you to receive service-related messages. If you do not want to receive these service-related text messages, then you must withdraw from our Sitter Network.

 

6. Contact Us

For any privacy concerns please email us at: support@dogstays.lu or dogstays@gmail.com or you can send us a message at +352-621695140.

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DogStays Cookie Policy

Effective September 2022

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This Cookie Policy explains how DOGSTAYS SARL-S and its affiliates (collectively, “DogStays,” “we,” “us,” or “our”) collect and process information about you on DogStays’ website through our use of cookies. By using the DogStays website you accept our use of cookies in accordance with this Cookie Policy, subject to any choices you make as described below.

 

What are cookies?

Cookies are small text files that can be stored on and accessed from your device when you visit a website. They may include a unique identifier that distinguishes your computer or mobile device from other devices. In addition to cookies, we may use other technologies to track your use of the DogStays website, such as pixel tags and web beacons. Web beacons are electronic images that are contained within a website. When your browser opens a webpage that contains a web beacon, it automatically connects to the web server that hosts the image (typically hosted by a third-party). This allows that web server to log information about your device and to set and read its own cookies. We also include web beacons in our promotional email messages or newsletters to tell us if you open and act on them.

We use the term “cookies” in this Cookie Policy to refer generally to all of these technologies that may collect information automatically when you visit the DogStays website. Cookies are common, and serve many purposes, such as letting you navigate between web pages efficiently, remembering your preferences, and generally improving your user experience.

Cookies can be “persistent cookies” that remain on your hard drive until they expire or are deleted, or “session cookies” that are deleted from your hard drive when you close your browser. Cookies can also be “first-party cookies” which are set by us, or “third-party cookies” which are set by others.

For further information on cookies, including how to see what cookies have been set on your device and how to manage or delete them, visit www.allaboutcookies.org.

 

What kind of cookies are served through the DogStays website?

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We use four categories of cookies on the DogStays website: 

  • Strictly Necessary Cookies

  • Functionality Cookies

  • Performance/Analytics Cookies and 

  • Advertising Cookies

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Strictly Necessary cookies

Strictly Necessary cookies enable you to navigate the DogStays website and use its features, such as accessing secure areas of the DogStays website. Strictly Necessary cookies don’t gather information about you that could be used for marketing or remembering where else you have visited on the Internet. This category of cookies cannot be disabled since you will not be able to access DogStays website without accepting these.

 

Functionality cookies

Functionality cookies enable us to enhance the functionality of the DogStays website, including by identifying you when you sign in or remembering your specified preferences, interests, or past items viewed. We do not share or use information collected by Functionality cookies for advertising purposes.

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Our third-party partners who allow us to set Functionality cookies on the DogStays website could include the following (we've included information/opt out links):

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Facebook: https://www.facebook.com/policy/cookies/ , https://www.facebook.com/help/568137493302217

Google: https://tools.google.com/dlpage/gaoptout/

Instagram: https://help.instagram.com/1896641480634370

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Performance/Analytics cookies

Performance/Analytics cookies help us analyze how you use the DogStays website. Performance/Analytics cookies collect and store information such as how you interact with the DogStays website, errors you encounter when using the DogStays website, and which pages within the DogStays website you go to most often. We use the information collected by these cookies to improve the DogStays website and your user experience. We do not share or use information collected by Functionality cookies for advertising purposes.

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Our third-party partners who allow us to set Performance/Analytics cookies on the DogStays website include the following (we've included information/opt out links):

Google: https://tools.google.com/dlpage/gaoptout/

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Advertising cookies

We and our third-party partners use Advertising cookies to collect personal information (such as the cookies stored on your browser, the advertising identifier on your mobile device, or the IP address of your device) when you visit the DogStays website to deliver ads to you on third-party websites and applications, execute referral programs and brand partnerships, and populate job boards. We also may use Advertising cookies to know when you return to the DogStays website after visiting these partners’ websites and applications. Mobile analytics and advertising IDs are generated by operating systems for mobile devices (iOS and Android) and can be accessed and used by apps in much the same way that websites access and use cookies. Our apps contain software that enables our third-party analytics and advertising partners to access these mobile IDs. This information is used to store your preferences and settings, track your interaction with the DogStays website and third-party sites, develop inferences, deliver and tailor interest-based advertising, combat fraud, and fulfill other legitimate purposes. We and our third-party partners also share the information we collect or infer with third parties for these purposes.

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Our third-party partners who allow us to set Advertising cookies on the DogStays website could include the following (we've included information/opt out links):

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Facebook: https://www.facebook.com/policy/cookies/ , https://www.facebook.com/help/568137493302217

Google: https://adssettings.google.com/

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How can I manage or delete cookies?

The following are examples of how you can manage or delete many of the cookies served through the DogStays website:

  • Cookie opt-out links: You may manage or opt-out of certain uses of many cookies served through the DogStays website by using the links provided above.

  • Industry opt-out sites: You may also opt-out of some uses of Advertising cookies by visiting:

  • Browser settings: Many web browsers accept cookies by default. If you prefer, you can usually change your browser's settings to reject and/or to remove many cookies. On some browsers, you can choose to let the DogStays website place cookies, but choose to reject cookies from certain third parties (such as analytics companies or advertising companies). As the precise means by which you may do this will vary from browser to browser, please visit your browser's help or settings menu for more information.

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Please note also that if you choose to reject or remove cookies, this may prevent certain features or services of the DogStays website from working properly. Since your cookie opt-out preferences are also stored in a cookie in your website browser, please also note that if you delete all cookies, use a different browser, or buy a new computer, you will need to renew your opt-out choices.

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E-mail tracking

DogStays may also use e-mail tracking technologies to monitor the success of email campaigns it operates (for example, recording how many emails in a campaign were opened). If you do not want us to track emails we send you, some email services let you change your display to turn off HTML or disable download of images and exercising these rights should effectively disable our email tracking. In addition, you may also unsubscribe from our marketing emails as described in those emails.

 

Mobile Advertising ID Controls

The iOS and Android operating systems provide options to limit tracking and/or reset device advertising IDs. Please consult the settings on your device to exercise this choice.

 

Do Not Track

Some Internet browsers include the ability to transmit “Do Not Track” signals. The DogStays website does not currently process or respond to “Do Not Track” signals. Instead, you can use the range of other tools to control data collection and use, including the cookie controls and advertising controls described above. To learn more about “Do Not Track”, please visit “All About Do Not Track".

 

In addition to “Do Not Track”, there are many ways that web browser signals and similar mechanisms can indicate your tracking choices, and we may not be aware of nor honor every mechanism.

 

Modifications

We may change this Cookie Policy at any time, and any such changes will be effective when we post the modified version on the DogStays website, unless otherwise required by applicable law.

 

Contact Information

If you have any questions regarding this Cookie Policy, please email us at support@dogstays.lu or dogstays@gmail.com

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